Customer Service Representative

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Responsibilities

• Develop knowledge and understanding of specific CS functions
• Learn specific activities and retain information, and know-how
• Gain an overall understanding of Order Fulfillment
• Develop knowledge and understanding of products
• Process assigned work, independently, consistently, and accurately
• Follow provided instructions, exactly
• Follow work/break/lunch schedule
• Develop some understanding of FCRA
• Communicate with clients and applicants via phone, email and chat queues
• Provide information about products and services
• Obtain details on complaints and requests
• Process requests and then resolve them with accuracy and efficiency
• Provide training/guidance
• Analyze and interpret information received from callers using deductive and inductive reasoning skills to determine the best solution and follow ...