Implementation Analyst

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonalds, Brenntag, Cintas, Michaels, and Shell.

Kindly note this role is based in Montreal or Toronto and a priority will be placed on candidates who are fluent in English and Spanish.

We've raised $104 million in venture capital following a recent Series C funding round led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as CEO’s from GE, Twilio, Toast and PagerDuty.

We are looking for an Implementation Analyst to join our team at our office in Montreal, Canada.

What you’ll do:

• Lead small customers through successful implementations.
• Own implementation tasks such as data structuring, data migration and product training.
• Assist customers in identifying ways to get the most value out of the product.
• Lead meetings with client stakeholders.
• Deliver formal training to end-users.
• Provide knowledge transfer to internal team members throughout the onboarding process.
• Track and communicate client issues and proactively troubleshoot and resolve problems.
• Participate in multiple accounts, deadlines, and milestones.

About you:

• 0 - 1 years of relevant experience in software implementation, customer onboarding or application engineering.
• BEng degree or equivalent.
• Fluent in English and Spanish.
• Experience in manufacturing and industrial space is a benefit.
• Excellent communication, presentation, facilitation, time management, and interpersonal skills.
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
• Savvy with technology and capacity to become well-versed in our software in a short period of time.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
  • You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
  • We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.