Customer Success Manager

Want to grow together with a cutting-edge company, work with innovative software and out your passion for energy and sustainability, all while helping to save the earth?

With the increasing demand for our HVAC software and to best meet our customers’s needs, we are looking for a Customer Success Manager to strengthen our team. You will be responsible to onboard new users and ensure that our existing customer base is maximizing the value of our Hysopt software.

This is what your week looks like:

• You build and maintain strong, long-lasting relationships with our customers - think of HVAC Engineers at installation companies, engineering firms, etc.
• You guide them in their first projects up to more complex ones, where you take on the role of Hysopt Expert with a team of experienced HVAC Engineers behind you
• As a bridge between our customers and our internal teams, you communicate and pass on any feature requests, bugs, questions, etc.
• You provide onsite and online training - using our well thought-out training plan - to onboard new users effectively
• To ensure a successful adoption of our software, you check in on our customers regularly and suppo...