Account Director

Account Director - Paris

About Profitero - Publicis Groupe

Profitero has recently been acquired with Publicis Groupe, a $13B global marketing and technology firm, as a standalone commerce division. This move brings substantial product development resources to our business and offers a promising platform for our employees' careers. Combining Profitero's tech and data with Publicis' services, we aim to be an all-in-one partner for brands to optimize eCommerce market share and profits.

We aspire to transform brand experiences, helping clients develop and activate commerce in a future-proof model for modern marketing. Publicis Digital Experience, with its expertise in consumer engagement, CRM, and commerce, powers brands and empowers people in a new era of creativity. As a problem-solving entity, we adapt to the changing landscape and push boundaries of medium or method.

Profitero is a premier global SaaS commerce platform using predictive intelligence to help brands fuel profitable growth. Our technology monitors 70 million products daily across 700 retailers in 50 countries, optimizing various aspects like search placement and product content. Frequently cited by news outlets like Good Morning America and The Wall Street Journal, Profitero is a trusted data source. It's a thrilling time to join our rapidly expanding business.

Come be a part of our fast-paced, entrepreneurial culture and next stage of growth.

Location: Hybrid role based in Paris 3 days per week, split between office and customer site.

Job Description

As Account Director you will be responsible for developing our growing Enterprise customer base in France. You will have significant experience in the eCommerce space in France, with preexisting relationships and knowledge of retailers and clients.

You will own a portfolio of enterprise accounts and act as their main point of contact based in our Paris office. Also, within the account group, you will act as a point of contact for escalation as a senior sponsor.

As the face of Publicis Groupe - Profitero with these customers, it will be down to you to build strong relationships with your main contacts and expand our network across the customer​'s organisation​. The role will involve ensuring renewal via client satisfaction and identifying growth opportunities through understanding your clients’ evolving business needs.

Your role will be to lead client engagements and cultivate new business opportunities by contacting and developing relationships with potential customers. It requires an individual who is extremely motivated, team orientated, has excellent written communication skills and is always prepared to manage the details. If you’re customer focused, have a commercial nature, solid sales experience, and you’re looking to build a career with a global company in technology sales, this would be a great opportunity for you.

Profile:

The ideal candidate will have experience of exceeding targets in an FMCG and / or technology based sales environment covering the French region. Working in a fast paced company they will have the ability to learn quickly and have the self motivation and determination it takes to succeed in a rapidly evolving environment.

Strong relationship building skills and experience of working at a senior level within your client organisations. Be able to take a consultative approach and also navigate challenges and escalation through to resolution.

Ability to manage the engagement and sales process from start to finish is critical and this will include working effectively with internal stakeholders such as Marketing and Strategy & Insights to ensure we offer solutions which deliver against our clients’ needs.

Responsibilities:

• Growth and retention of our clients covering France from your own portfolio, and those accounts that sit within your account group.
• Lead account planning, strategy and growth
• Ownership of team KPI’s and adoption of Profitero Customer Experience, Customer Success Processes and Tools
• Ensuring enterprise clients receive ROI from their Profitero service at a local and HQ level, leading to satisfaction and uncontested renewals
• Leadership of a team responsible for a portfolio of enterprise accounts
• Developing a high level of expertise in Profitero’s industry, product offerings, competitive landscape, and understanding of associated technologies and how they solve customer’s business issues
• Driving usage of Profitero’s service and understanding of value delivery across the client organisation vertically and horizontally
• Building relationships and networks across a portfolio of customers, identifying commercial opportunities and upselling new features where appropriate
• Arranging conference calls, product demos, training and face-to-face meetings to educate our customers on our solution’s capabilities/benefits
• Be the face of your clients within the Profitero business, ensuring that future client needs drive our product roadmap and ways of working
• Utilisation of tools such as Gainsight, Salesforce and account plans to ensure effective internal reporting and alignment of Profitero resources to your clients’ needs

Qualified candidates will possess:

• Preference for a degree in a business/marketing related field and 5+ years of relevant account management experience with a proven track record covering the French market
• Must be fluent in French, excellent communication (written and oral) and active listening skills
• Experience in the eCommerce space in France
• Experience of working with Salesforce CRM
• Previous account management experience in the FMCG and/or tech sector
• Outstanding organisational skills and ability to multitask to prioritise and manage workflow
• Strong attention to detail and analytical capabilities coupled with sound interpersonal skills
• Positive and enthusiastic outlook toward the attainment of sales and marketing goals
• Goal driven – strong desire to exceed expectations

The above lists are not exhaustive and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.

Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.