Trust & Safety Specialist

Who we are

📱 Yubo is a live social discovery app launched in 2015, with the ambition to create a space where Gen Z can belong, feel safe and make friends. With more than 70 million users worldwide across 140 countries, we celebrate the true essence of being young, and make it easy to connect with others wherever you are.

We are a French Tech company, part of the Next120, and our mission is to inspire and enable a new generation to find out about the world and themselves. Yubo’s business model is different from other social networks: in-app purchases and subscriptions. Yubo’s growth relies on paid UA, not virality.

Our objective is to become the safest social app in the world. Indeed, as leading platform for young people to socialize online, we have a special responsibility towards our community to building a safe digital space, and we take it very seriously. Safety is at the core of our DNA, and we have developed and implemented a wide range of safeguards in the app. We also work closely with the broader technology industry, NGOs and charities to create industry-leading child protection standards. We really have a proactive approach to protect, support and educate.

Challenges:

As an Trust & Safety Specialist, you:

- Develop subject matter expertise on online abuse

- Investigate user safety incidents reports and apply internal policy guidelines and enforcement actions accordingly.

- Identify opportunities to improve our operational workflows and user policies

- Report technical bugs

- Monitor lives in real-time and take appropriate actions for user behavior that violates guidelines

- Escalate high risks escalations and apply critical thinking based on level of risk

- Communicate on new trends see on the app

- Suggest ideas and projects to improve Yubo safety product

Technical & Mindset Prerequisites

• Professional background:

• > 1-2 years of experience

• Must have: safety or moderation experience

• Nice to have: customer support experience

• Specific knowledge:

• Required languages: English => C1/C2

• Fluent in pop culture / genZ

• Understanding social networks

• Soft skills:

• Analytical skills, ability to appreciate/evaluate situations in a specific context

• Ability to make decisions quickly

• Adaptability

• Flexibility

• Team player

• Ability to step back

• Social intelligence: being able to understand and adapt to the background and culture (employees and users)

The recruitment process

• Interview with Lead

• Use case

• Interview with Team Lead

• Criminal record check

Our approach to privacy

• As part of your job, you will be working on tools that process personal data relating to Yubo users.
• As a social media platform, we require our employees to have a strong awareness and understanding of privacy issues, and in particular of children's online safety, privacy and well-being.
• Every employee at Yubo is expected to participate in compliance with data protection regulations as well as the continuous improvement of our Privacy & Safety By Design measures.