Apprentice IT Support Analyst

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!

Role Overview:

An exciting opportunity awaits you to join our team as an Apprentice. We are seeking to enhance our UK IT department by bringing on board an IT Apprentice, who will directly report to the IT Manager - Europe and work closely with the UK Senior IT Technician.

In this position, your primary responsibility will be to provide 1st line IT support to Caseware Staff across multiple regions in Europe and North America. This role is based at our UK office in Maidstone. Your tasks will include handling IT queries and issues from Caseware staff, and effectively escalating complex issues to our IT Support Analyst while managing employee expectations.

As the initial point of contact for all IT support matters, you will deliver 1st line support and some 2nd line support. Your role will encompass diagnosi...