User Success Agent

About the Role

We're building KOHO for the benefit of all Canadians, and we're looking for a motivated and organized User Success Agent, Tier 2 to join our growing, and pretty awesome, team! This role is all about walking the tightrope between time management, prioritization, empathy, and having a good time.

Please note: This is a remote position. We are looking for User Success Agents from all time zones within Canada for multiple schedules. We generally ask for availability for a full 8-hour shift between our operating hours of 6 am to 12 am and a mix of weekdays and weekends.

What You'll Do

• You will be one of the main points of contact for the KOHO BPO team, responding to questions and providing feedback to ensure their success
• You will monitor and answer agents inquiries via slack and our messaging platform, Intercom
• You will be the second point of contact for users if our BPO is not able to solve the issue
• You will monitor the funds loading process (follow the money!)
• You will contribute to regular brainstorm sessions on how KOHO can make our users’ experience even better
• You will report any bugs or crashes to our tech team and communicate to the...