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Grafana Labs helps companies manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack.
This is a remote position and we're considering candidates in EMEA
We are looking for a Senior SRE to help us support our highest value Grafana Cloud customers by increasing the reliability of our Cloud databases that are based on Mimir, Loki, Tempo, and Pyroscope. We provide these databases as a SaaS product from AWS, GCP, and Azure across all regions.
The High SLA SRE team is a new team within the Databases department, that owns the environments (customer and product cells) for our largest customers, and acts as an overlay to existing teams that run the databases within the system. As an SRE within the team, you own the configuration of the software via Helm charts and Jsonnet, being involved with the PRR for new features, shepherding releases to the environment and ensuring new releases do not degrade the SLOs or user experience for the customer (learn what is special about each of these customers, and mitigate risks that might be produced by a change in the software), directly contributing design docs, code, PR review, and other engineering activities to the databases to further improve reliability for the customer, observability of the customer stack, and making recommendations to customers about their use of the system to further improve reliability.
Like all SRE roles there is an on-call element, unlike other roles this one is a shared pager where “if the Mimir team are paged for this customer, then we are also paged”, this allows you to focus your response on the experience the customer has, whilst also being supported by another on-call engineer who will focus on the system. As a company, we hire globally (remote-only) to ensure our on-call is as healthy as possible, and aligned to 12 daylight hours per day as the default.
In Sweden, the base compensation range for this role is 836,741 SEK - 1,004,089 SEK. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process