Service Experience Design Specialist

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Bangkok

Job Summary

Service Design for New / Strategic Services

Job Description

1. Service Design for New / Strategic Services

- Coordinate with Product owner and key stakeholders to clarify requirements, craft out scenarios of customer journeys, design E2E service design, prepare communication to customer, customer handling and FAQs

2. Service Design for Experience Enhancement

- Collect and study data to fine insights on Customer Paint Point and Top Complaints

- Initiates a new/enhance E2E service design, base on insights and company directions

- Conduct project feasibility and coordinate with related teams for developments

3. Customer Handling

- Reviews E2E Customer Handling from incidents caused by network or products / services, with product own. Plan and prepare readiness of touch points and communication.

4. Communication and Wording

- Craft out and review key message, communication, and wording to target customers for related touch points e.g. SMS, eBill, Letter etc.

Recruiter

Chaipob Naisanguansri (ไชยภพ นัยสงวนศรี)