Field Service Engineer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description

Primary Function:

Responsible to provide world class support services to KLA PCB EMEA customers, ensuring all direct imaging systems perform properly, enabling high customer satisfaction and perception of the value of services received. Reports directly to the assigned Regional Service Manager!

Skill Requirements:

Candidates should have a solid background in electronics, mechanical engineering, vacuum technology, and basic knowledge Printed Circuit Board technologies.

· Demonstrated ability to troubleshoot and diagnose Pneumatic, Vacuum, Electronic (AC and DC), and Computer issues to the component level.

· Must have working knowledge of Windows, Linux as well as MS Office products.

· Excellent communication and customer interfacing skills.

· Good organizational skills.

· An adaptable approach to working hours, locations, and conditions.

· A flexible approach to work responsibilities, enabling both independent and team working.

· Ability to work alone or unsupervised for extended period, often in difficult conditions.

· A detailed and logical approach to problem solving.

· Must be able to travel extensively (up to 3 weeks or more per month) to support the customer base as the need arises.

Principal Duties/Responsibilities:

· Provide service support to customers encompassing system commissioning, system breakdown repairs, and preventative maintenance support.

· Generate a close working relationship with the customers to enable the company to sell its product portfolio.

· Accurate completion of all field reports.

· Represent KLA Company culture and values in a respectable manner.

· Travel required by driving and flying as needed to support all services.

· Position located in Milan area

Must be able to:

· Work autonomously

· Must be able to travel 80-90% to support the customer base as the need arises.

· Lift ~ 23 kg overhead occasionally

· Lifting ~ 23 kg frequently

· Bend from the waist

· Lift items overhead safely

· Work on hands and knees or on their back while servicing equipment

· Be able to bend and twist to gain access to service the equipment

· Read and interpret schematics

· Read and interpret signs, placards, and manuals

· View the full color spectrum

· Be able to work standing at the system in up to 2-hour intervals

What we offer:

· A competitive, family friendly total rewards package.

· Variable compensation components, e.g. participation in company stock purchase plan.

· Company car or car allowance.

· Award-winning training.

Minimum Qualifications

· Associates of Science Degree in Electronics or Engineering (or equivalent work experience).

· Fluent in English and Italian language is a must.

· Full driver’s license

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer