Customer Support Engineer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description

We are looking for a Customer Support Engineer to support our customers with current and future installed tools at the customer site. We will consider new graduates provided they demonstrate a strong hands-on competence and a desire to succeed.

YOUR MAJOR RESPONSIBILITIES:

• Successful applicants will be formally trained at one of our award-winning training centers.
• Domestic and international travel for initial training is required.
• Responsible for customer service activities associated with updating, fixing, diagnosing and repairing highly complex capital equipment at customer sites.
• Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment
• Coordinates actions with customers to minimize down time.
• Provides assistance to Installation Engineers in resolving problems.

WHAT YOU WILL BRING:

• Certified engineer or degree from advanced technical school or ~3 years industry working experience. Technical military occupational specialties and training may be considered.
• Ability to understand and take on problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address on site customer problems.
• Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.
• Outstanding interpersonal communication, analytical and problem-solving skills.
• Proven track record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.
• Driven to be hands-on and passionate about learning new things
• Proactive communication that facilitates seamless collaboration and address customer requirements effectively.
• Fluent in English and Italian language is a must.
• Full driver’s license

WHAT WE OFFER:

• Dynamic opportunity and growth potential in the Semiconductor Industry.
• A competitive, family friendly total rewards package.
• Variable compensation components, e.g. participation in company stock purchase plan.
• Company car or car allowance.
• Award-winning training.

HOW TO BE CONSIDERED:

Please click the “Apply” button to submit your CV.

Minimum Qualifications

Bachelor's Level Degree and related work experience of 2 years OR Master's Level Degree and 0 years related work experience OR Certified engineer or degree from advanced technical school or ~3 years industry working experience. Technical military occupational specialties and training may be considered.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer