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Key Responsibilities
You are a matchmaker and project manager. We have three products (Calls, Translation, and Transcripts). You will begin on the Calls team. Customer service and client satisfaction are what motivate you to succeed.
You begin your tenure at Cadence assisting simple projects, and as you develop further, you will:
- Own more complex projects
- Own more client relationships
- Run teams
- Scale up workflows
The Job
You will manage multiple projects per day.
Projects can begin and end on the same day (”I need an interpreter for a call at 8pm tonight”).
Or they can span several weeks (”I am hosting three focus groups in three Brazilian cities and need moderators to facilitate the focus groups and translate the output into English”).
Here’s how you will interact with a project:
You will need to sync up expectations between client(s) and linguist(s)
You may need to chaperone calls to ensure they begin successfully
You will need to speak with clients after projects to make sure they are satisfied
The tools you’ll be using most often are:
Salesforce, to coordinate projects
Front, a tool that sits on top of Gmail and WhatsApp, to manage client and linguist communications
WeCom, to use WeChat to speak with clients and linguists
LinkedIn, to research your clients and linguists
Slack, to communicate internally
Notion, to view our documentation
Key Requirements
Bachelor’s degree
Fluency in Spanish (native) and professional-level English. Fluency in other languages is a plus.
Experience with Salesforce or similar CRM systems
Outgoing personality with ability to speak to professionals (junior or senior)
Excellent written and verbal communication and client service skills
Strong organizational and multitasking abilities
Ability to work under pressure in a fast-paced environment
Ability to work effectively in both independent and team environments
Goal-oriented, driven, and highly motivated to succeed & take on challenges
Entry-level to intermediate-level candidates are welcome to apply: any relevant work experience is a plus
Working Hours & Location
You will follow Americas or EMEA business hours and holidays depending on preference
This is a fully-remote role where you can work from home (WFH)
Compensation & Benefits
Competitive salary based on experience and location
Healthcare insurance and other health benefits
Annual allowance for professional development expenses
Work Authorization
We are hiring individuals only as contractors currently.
Interview Process
1 - submit your CV.
2 - watch your email for instructions on how to submit a video selfie.
3 - have a screening call with our HR team (focus is the role's scope and working arrangement. A short case study is included.)
4 - meet potential co-workers (focus is to discuss your prior work and education experiences)
5 - final-round interview with our COO (focus is on your career fit)
bonus round - meet with a recent new joiner to ask any remaining questions
Don’t meet every single requirement? Cadence values diversity and inclusion. Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. We want a happy and engaged team, so if you like what you're reading but are worried you don't "check all the boxes", please apply anyway. You may be just the right candidate for this or other roles.
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