Technical Analyst & Support Engineer

We are epay. As an independent full-service payment provider, we offer a single-interface platform that enables maximum flexibility in the ever-changing payment journey. Our distribution network is one of the fastest growing networks with hundreds of innovative partners in multiple countries. This way we connect retailers, brands, and consumers with scalable solutions for gift cards, prepaid, payment, issuing, acquiring, and incentives across all channels and boundaries. We are the digital payment unit of Euronet Worldwide, Inc. (NASDAQ: EEFT). Let’s drive the payment journey of the future together!

Do, what you love

• Supporting: You support and troubleshoot Production incidents as 3rd level support and maintain the tickets in close liaison with 1st and 2nd level support teams
• Error Analysis: You analyze, solve, and document pre-qualified problems from transaction logs and database
• Process Management: You contribute to the improvement of processes
• Interface: You are the interface between operations and delivery teams and respond to technical inquiries
• Monitoring: You monitor production environments for transactions and support go-live deployments
• Cooperation: You closely collaborate with Operations teams and ATM vendors on hardware and software installations

Requirements

Show us, what you’ve got

• Education & Experience: You have a degree in a technical field or an IT related education and have already gained 3 years of work experience in a similar role; ideally with ATMs
• Tech Stack: You ideally bring knowledge in:
• Programming Languages: experience working with C++, PHP would be an advantage
• Libraries & Technologies: CEN XFS
• Tools & Utilities: Jira, Confluence, MS Teams, MS Office, Team City, Jenkins, Git
• Databases: MySQL, Maria DB
• Protocols/ISO: TCP/IP, ISO 8583
• Operating System: Windows, Linux
• Personality: You are a team player, want to demonstrate your analytical skills and have a quick grasp of technical issues as well as a high level of logical thinking
• Language Skills: You can easily communicate in English in our intercultural environment and in any situation
• Location: Your place of work is in Martinsried near Munich

Benefits

• At epay you will be provided with secure long-term employment in a global company and the possibility to work up to 50 % from home**.**
• You will work on challenging and diverse projects and accompany the entire software development life cycle, as we map all steps in-house.
• Regular appraisal interviews and individual personnel development measures will support your progress. In addition, we offer you an e-learning platform, language courses, and regular in-house training.
• We subsidize your EGYM Wellpass membership, which allows you to use various gyms, swimming pools, yoga studios, and bouldering halls in Germany.
• In addition to several employee discounts and corporate benefits, you will receive a monthly shopping voucher with a value of 50 €.
• Work hard, party hard! – Celebrate together with your colleagues at our legendary company events, such as our summer party, the Wiesn, the Christmas party, and many other events.

We are looking forward to receiving your comprehensive application. Please state your earliest possible starting date and your salary expectation.