Sr Customer Success Manager

Flight Schedule Pro is seeking an engaging individual who can provide value to our customers through their ability to build relationships and leverage their product expertise. The Senior CSM will partner cross-functionally within FSP to drive product utilization, ensuring a positive customer experience. With a focus on retention, this person will own a book of business within Flight Schedule Pro’s highly valued customer base.

The Senior Customer Success Manager serves as a trusted advisor and advocate for our customers. This role will proactively engage their customer portfolio to ensure they realize value from our products and solutions, leading to both revenue retention and new revenue opportunities. This role will also liaise between end users and cross-functional internal teams, ensuring the timely and successful delivery of our solutions according to customer needs and improving the entire customer experience. A primary focus of this role is to identify needs, communicate effectively, and ultimately exceed client expectations.

This is a full time Exempt position reporting to the Director, Customer Experience.

Benefits:

• Join a rapidly growing technology com...