Customer Success Associate

Our talented Customer Success Team is responsible for all initial touch interaction with our Customers, educating them on our Sporty products and how they can make the Customer journey most rewarding.

We have fostered a healthy, positive and collaborative remote environment for our CS Team and are looking for bright individuals to join them for a rewarding career. We are passionate about caring for our Customers, encouraging excellent communication skills and resolving issues with logical reasoning. We ensure we are up to date with our latest product developments in the Sporty ecosystem so we are able to offer the best experience.

Who We Are

Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents.

The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution.

We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation.

Responsibilities

• Handling customer queries on Web Chat, E-mails, and social media

• Educate current and potential customers with product and service information.

• Maintain accurate customer records.

• Identify and escalate priority issues to the Team Leader and Ops Team

• Actively participate in team meetings.

• Handle all queries in a polite, professional manner.

• Probe and troubleshoot customer queries and provide a suitable and satisfactory solution.

• Educate customers on services and processes.

• Escalate any issues to the Team Leader

• Achieve agreed KPIs and Objectives

• Adhere strictly to shift schedules.

• Adhere to laid down internal policies, procedures, and processes.

• Work collaboratively with the team

Requirements:

• A bachelor’s degree from any stream if a Fresher

• Minimum HSC with a minimum of 1 year of relevant experience

• Fluent in written and spoken English.

• Good typing skill

• Passionate about customer care

• Able to work well under pressure and under minimum supervision.

• A fast learner who can work with set targets.

• Must be time flexible and able to work in a rotational shift system including public holidays and weekends.

Benefits

Annual Performance Bonus

Night Shift Allowance

Overtime Payment

Referral Hire Bonus

Health and Life Insurance

IT Asset provided

5 days working

Paid leaves of 21 days (excluding 12 public holidays)

Team fun activities

Quarterly Team Outings

Highly talented, dependable co-workers in a global, multicultural organization

Our teams are small enough for you to be impactful

Our business is globally established and successful, offering stability and security to our Team Members

Our Mission

Our mission is to be an everyday entertainment platform for everyone

Our Operating Principles

1. Create Value for Users

2. Act in the Long-Term Interests of Sporty

3. Focus on Product Improvements & Innovation

4. Be Responsible

5. Preserve Integrity & Honesty

6. Respect Confidentiality & Privacy

7. Ensure Stability, Security & Scalability

8. Work Hard with Passion & Pride

Interview Process

On-site 30 min Aptitude Test

On-site screening with our Talent Acquisition Team

On-site 20 min writing test

On-site interview loop with 2 x CS Team Members (30 mins each)

Followed by an offer discussion on the same day

Working at Sporty

The top-down mentality at Sporty is high performance-based, meaning we trust you to do your job with an emphasis on support to help you achieve, grow and de-block any issues when they're in your way.

Generally employees can choose their own hours, as long as they are collaborating and doing stand-ups etc. The emphasis is really on results.

As we are a highly structured and established company we are able to offer the security and support of a global business with the allure of a startup environment. Sporty is independently managed and financed, meaning we don’t have arbitrary shareholder or VC targets to cater to.

We literally build, spend and make decisions based on the ethos of building THE best platform of its kind. We are truly a tech company to the core and take excellent care of our Team Members.