Systems Engineer

The Infrastructure Reliability Engineering - Storage Services team provides 2nd level support to manage the day to day operations for Visa Inc’s storage environment. As a Storage Administrator, your primary responsibility will be to support, manage, and implement improvements to Visa’s global storage infrastructure based on ITIL change, incident and problem management process. This involves working with a 1st level and 2nd level global operations team with 24x7 follow-the-sun coverage. You will work closely with other infrastructure and application teams in supporting, managing and implementing improvements to Visa’s global infrastructure. The Infrastructure Reliability Engineering team is centered around hiring and developing diverse talents who are passionate about building and operating best-in-the-breed infrastructure through technology and innovation.

JOB SCOPE

This is an individual contributor responsible for identifying and resolving issues of advanced complexity. This position is an intermediate professional level and requires sound execution and analytical abilities. This role works independently and receives minimal guidance.

Responsibilities

• Troubleshoot and resolve complex 1st level storage related problems, coordinate resources where necessary and serve as escalation point to 1st level operational teams
• Respond to and resolve storage issues within the timeframe of severity level agreements
• Support all aspects of storage management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications environment
• Take initiative to proactively discover potential storage impacts
• Develop solutions that utilize automation through scripting
• Participate in tasks related to change, incident and problem management
• Document, create and maintain operational run-books based from best practice and from knowledge/experience gained from day-to-day operations for continuous operational improvement.
• Deploy and document changes in accordance with problem and change management process
• Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines
• Communicate to both technical and non-technical audiences, resolution and root cause resulting from the outage or service interruption
• Perform the most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity
• Perform weekends shift duties on rotational basis.
• Participate in or lead problem resolution and root-cause analysis

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Requirements

Basic Qualifications
• Bachelors degree, OR 3+ years of relevant work experience.

Preferred Qualifications:
• Bachelor’s degree in computer science/engineering or related field
• Minimum of 1 years' experience in storage support/administration
• Experience working in large, complex, enterprise datacenter environments
• Experience or background with automation using Ansible and/or Python
would be desired.
• Basic Knowledge/Understanding with EMC, HDS and IBM Midrange storage
arrays
• Basic Knowledge/Understanding with Brocade and/or Cisco SAN Switches
and Routers
• Basic Knowledge/Understanding with Isilon and/or NetApp NAS storage
arrays
• Understanding of Backup technologies/VTL
• Basic Knowledge/Understanding with Symantec NetBackup and/or EMC
Data Domain
• Knowledge of UNIX (Linux, AIX, Solaris), VMware or other hypervisors, and
Windows operating environments
• Understanding of storage configuration, volume management and path
management software tools (LVM, Native MPIO, EMC PowerPath, HDS
HDLM, etc.)
• Knowledge of disaster recovery as it relates to storage systems and data
recovery techniques, including disk replication, snapshots and disaster
recovery best practices
• Ability to write technical design and build documentation for all aspects of
Storage and Backup infrastructure
• Intermediate analysis and troubleshooting skills for the end-to-end storage
and backup stack (VMs, hosts, SAN switches, Storage, and Recovery
services).
• Experience in system monitoring tools and techniques for supporting SAN,
NAS and Backups operations, alerting and remediation
• Scripting proficiency in both Windows and UNIX environments
• Excellent oral and written communication skills and strong inter-personal
skills
• Strong ability to self-learn new storage technologies Storage and ITIL
related certifications are preferred
• Monitoring, Tuning, Troubleshooting, and root cause analysis
• Maintains expertise across multiple infrastructure domains
• Strong organization and analysis skills
• Strong focus on quality and customer service
• Must be able to multitask and prioritize work.