Application Developer (ITSM)
About This Role
IntelliDyne, LLC is seeking an Application Developer to support a new ITSM initiative for one of our existing contracts. This division consists of a team of technical leaders that deliver advanced technical solutions to government organizations. Our customers have high standards, are technically adept, and use our products daily to support their mission of protecting national security.
Location: Washington, DC (Hybrid, 3 days onsite required)
Clearance: Must be eligible for DOD Top Secret (Active DOD Secret or higher preferred)
Type: Exempt
Responsibilities:
- Actively develop improvement initiatives and solutions to enhance documentation and improve processes.
- Monitor processes to ensure standard operating procedures are followed and that corresponding service tickets are addressed within identified SLA(s)
- Setup SLAs, escalations, ITSM roles and system customizations
- Analyze daily, weekly and monthly operational metrics, and format data into Excel and Custom PowerBI reports
- Maintain and update Standard Operating Procedures
- Help develop and implement process improvements and assist with ...
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