Head of Talent

About Zowie:

At Zowie, we believe that buying online should feel like walking into your favorite local shop: personal, friendly, and easy. Our mission is to recreate offline shopping experiences online - but better. Zowie brings speed and empathy to customer interactions. Our platform automates responses to repetitive questions around return policy, order status, etc., and saves time for customer service agents, who can then proactively turn website visitors into paying customers. It can work as an add-on with existing tools (Zendesk, Shopify, Gorgias, etc.) or become a standalone customer service platform.

We are:

🚀 Growing fast. We plan on keeping the Team growing! You’ll have a lot of autonomy and impact as we grow.

🏈 Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.

🧑‍💻 Remote-first and hours are flexible. We allow everyone to figure out the best ways to collaborate with their team. At the end of the day, it's about delivering! Those in Poland can work from our offices in Cracow and Warsaw.

We strive to be:

💪 Ambitious and innovative. We don’t settle on existing solutions and keep looking for better ways to tackle challenges.

👻 Bold and free-thinking. We trust our employees to find the best solutions.

🤸‍♀️ Agile and high-performing. We work smarter, not harder. We use our OKRs to keep ourselves focused.

🤠 Unafraid of change. Zowie is growing, and the market is changing. We thrive in an ever-evolving environment.

You’ll join the team as the Head of Talent. In 2023, in collaboration with our highly dedicated internal teams and engaged Hiring Managers, we significantly expanded the team by hiring 25+ new Zowians. Don’t be fooled by the number - these were highly experienced individuals, including many in senior management.

Working closely with our Talent Partners, you will not only oversee and deliver the recruitment process but also develop it across Poland, Europe, and the US. It will be your responsibility to provide strategic oversight and hands-on engagement so that we can attract, guide, support, and secure passionate and collaborative individuals for Zowie.

Finally, you’ll be part of a team that isn't afraid to adapt and try new things. Talent Team @Zowie works hard (& does its best to work smart at the same time), pays great attention to quality, and builds strong relationships. As a key leader, you will foster an environment that embraces innovation, quality, and strong relationships within the Talent Team.

Let’s make recruitment great and build our global start-up team together!

What you'll do:

• Take full ownership of delivering the company’s ambitious hiring plan.
• Manage, scale, and develop Zowie’s Talent Acquisition team to support the company’s growth objectives.
• Partner with leadership to align talent acquisition strategies with business objectives and drive organizational change and transformation.
• Take a hands-on approach to improve, design, and implement talent acquisition processes and tools that scale with the organization.
• Lead, develop, and motivate talent team and deliver across various geographies, ensuring that remote processes are well-managed and effective.
• Leverage data and analytics to make strategic recommendations and measure outcomes, ensuring our growth targets and operational efficiencies are met.
• Verify and maintain culture fit within the organization, promoting a culture of ownership and a solution-oriented mindset.

Ideally, you’ll bring with you:

• Several years of experience in a similar leadership role, with proven success in scaling organizations and managing remote teams.
• Strategic and process-oriented thinking with excellent communication skills.
• Experience in start-up environments, familiar with the dynamics of a multicultural and remote workplace.
• Experience in working with headhunter agencies and executive search firms.
• Exceptional communication skills, with the ability to practice radical candor and build strong, transparent relationships.
• Resilience, flexibility, and the ability to adapt to changing circumstances while maintaining focus on key business goals.

We will offer you:

👉 Employee Stock Option Plan (ESOP). You’re a part of our company’s future success.

👉 Unlimited paid time off. We trust each other and don’t count days.

👉 Great company offsites and individual integration budgets. We spend time together in person to strengthen our team.

👉 Health benefits. We offer an additional health insurance package.

👉 Development budget. We want to grow personally and professionally together.

👉 Home-office funds. Make yourself a comfy space for work on a daily basis.