Senior Manager

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?"

Position: Senior Manager, HRM

What You Will Do?

• Oversee all HRM for Coupang's office-based employees, managing a team of two in improving employee policies and guidelines and making Coupang a better workplace
• Daily Operation: New hire and exit process, HR Audit, WD maintenance, RSU user guide, cost center management, reporting, payroll offline data, local government request support, employment contracting, visa and mobility support, and residential support, outsourced service monitor, emergency management, other ad-hoc request in need.
• L&D: New hire onboarding, employee engagement activities, language trainings, workshops, company wide meeting support
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal/HR compliance teams as needed/required. Consult with line management and provide daily people lifecycle guidance and assist leaders as needed.
• Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
• Partner with other Process COE, People Systems, and other People teams to identify and execute on continuous improvement initiatives to improve cost, quality, and/or throughput metrics.
• Serve as escalation point for issues and requests related to people process.
• Engage in knowledge management and change management activities for projects and change requests.
• Lead root cause analysis and problem solving for any issues arising.
• Oversee HR process improvement projects to improve operational efficiency.
• Benchmark market best practices and introduce new systems/solutions where applicable.

Qualifications:

• Bachelor’s degree

• 8+ years’ HR experience

• Effective communication English skill

• Team player with company-wide perspective

• Ability to solve HR process related issues digging down to the details

• Ability to lead multiple HR projects with ruthless prioritization Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.