Associate, Product Development and Management

POSITION OVERVIEW

This is an exciting position on a growing Product Operations team and can be locate in our Hartford CT, Boston Ma., Indianapolis IN, or Des Moines IA office. As a key contributor within the Global Atlantic Retail group, the candidate will have the responsibility to continuously improve product processes and controls to provide outstanding product support to all areas of Global Atlantic. The successful candidate will interface regularly with Third Party Administrators (TPAs) and other locations and departments within Global Atlantic. Key responsibilities include the following:

• Analyzes quality data to identify trends, issues, and makes observations to management
• Maintains up-to-date knowledge of the product, process, and procedures of in scope functions
• Using product knowledge, participate in resolving questions and projects with inforce policies, with a focus on annuities
• Respond to escalated service issues and production problems
• Develop, test and maintain Excel spreadsheet calculation tools for TPAs
• Review new and audit existing TPA processes and procedures involving product calculations
• Analyze business requirements, product specifications, ...