Card Payments Support Specialist

emerchantpay is a leading online, mobile, and POS payment service provider. We help eCommerce businesses of all sizes and sectors accept payments via multiple customer touchpoints. Designed to increase conversion, our offering includes robust payment processing technology, coupled with popular alternative payment methods and a range of acquiring services.

We are looking for Card Payments Support Specialist to join our team!

The Card Payments Support Specialist is part of the card/POS payments team and works on organizing and delivering the necessary to achieve the Card Present team’s goals.

Responsibilities:

• Works on POS configurations, delivery, and collection requests, as well as swaps in case of defects
• Works in close cooperation with the customer success teams on swaps and other terminal-related requests, including identifying the swap reason and respectively the applicable swap scenario
• Keeps inventory track of returned and swapped terminals up to date
• Prepares and keeps up-to-date training material for internal use, including training on terminals & company products and services
• Organizes and leads trainings and product demonstrations for internal teams
• Prepares presentations, reports, and other documents related to Card Present operational activities
• Updates and maintains Confluence space for Card Present Operations related to swaps
• May open and follow up RAM cases as part of investigating issues with transaction processing
• Prepares Salesforce Reports
• Prepares other reports - from RAM оr 3rd party terminal management systems
• Follows up and documents operational issues and plans for improvement of operational issues
• Suggests process improvements to the Line Manager
• Prepares outage announcements
• Follows up on the orders and the delivery of terminals
• Tests new implementations and submits results to Product development
• Test new POS devices and document results
• Organizes process improvement meetings
• Escalates issues to the line manager - the Team Lead POS Support

Requirements:

• Excellent English language skills in written and verbal communication
• 2+ years of experience in a similar position
• Excellent organizational and analytical skills
• Customer Focus
• Teamwork
• Achievement Focus
• Very good analytical and problem-solving skills
• Willing to innovate, learn and share knowledge
• Excellent computer skills

Benefits:

• Fast-growing payment company;
• Excellent working conditions, casual atmosphere;
• Modern, challenging, constantly growing business;
• Professional development - books, trainings, certifications, etc.;
• Team buildings and fun activities;
• 25 days paid holiday, 1 day for every 2 years with us;
• Benefits platform containing many benefits to choose from.

Please apply with your CV in English. Only short-listed candidates will be contacted.

The personal data of the applicants will be processed in strict confidentiality by emerchantpay Ltd., UIC 175117520 solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.

emerchantpay is an equal-opportunity employer. We appreciate people with different backgrounds and mindsets and honor diversity and inclusion.

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