Associate, Product Development and Management

POSITION OVERVIEW

This is an exciting position on an established Product Operations team in our Hartford Conn. office. As a key contributor within the Global Atlantic Retail group, the candidate will have the responsibility to continuously improve and own product related controls to provide outstanding product support to all areas of Global Atlantic. The successful candidate will interface regularly with Third Party Administrators (TPAs) and other locations and departments within Global Atlantic.

Key responsibilities include the following

• Own the rate setting process including rate implementation and quality control
• Identify gaps in the current process and create additional controls
• Analyzes quality data to identify trends, issues, and makes observations to management
• Maintains up-to-date knowledge of the product, process, and procedures of in scope functions
• Using product knowledge, participate in resolving questions and projects with inforce policies, with a focus on annuities
• Respond to escalated service issues and production problems
• Develop, test and maintain Excel spreadsheet calculation tools for TPAs
• Review new and audit existing TPA processes an...