Associate Field Manager - Technology

Job Overview: This job description outlines the baseline qualifications expected for individuals assuming a Country IT Support position, whether it involves dual responsibilities such as Call Center and Follow Up or as dedicated IT Support services within the country offices. Country Management reserves the right to append any supplementary responsibilities as deemed appropriate.

We are seeking a passionate and dynamic AFM who will be responsible for provision of first level technical support for the GiveDirectly Liberia Office generally, and the Liberia Call Center specifically. The AFM Technology will maintain the different computer networks, providing technical support, and ensuring that the Call Center technical systems run smoothly. The Call Center is central to GiveDirectly’s operations; efforts to register and follow up on recipients on different programs remotely is underway in Liberia as we endeavor to improve our country's efficiency. All concerns and inquiries from the recipients are/will continue to be routed through the call center. As such, we require an AFM Tech who will vigilantly ensure that the Call Center experiences minimal downtime. The AFM Tech will also ...