We are looking for a Support Engineer who can be flexible on shifts. This is a growth role and a great entry point for an ExtraHop career. Real opportunities exist for career advancement within Support or in other business units. Support is the place to prove your worth and develop a base for career growth in the company.
* **THIS POSITION REQUIRES FLUENCY IN BOTH GERMAN AND ENGLISH***
Duties and Responsibilities
As part of the Support team, you will be both working with customers to resolve technical issues using a variety of internal resources and providing data analysis to understand and troubleshoot systems.
- Provide hardware and firmware deployment support for ExtraHop appliances, including issues with data feeds from network infrastructure, virtual switches, and packet forwarders
- Document incident cases, feature requests, and customer questions
- Escalate technical cases to the appropriate technical resource
- Act as the single point of contact for customer questions and concerns
- Provide professional, concise communication with customers
- Act as a team player to augment the Remote Data Analysis team duties including preparation of analysis reports
Required Qualifications and Experience
We’re looking for a Support Engineer who can help us grow to the next level as a company. As a starting point for this hands-on position, you’ll need the following background:
- At least one years of experience in IS or IT
- Experience with Unix/Linux based operating systems
- Working knowledge of networking and virtual systems
- Working knowledge of the OSI Model
- Excellent customer service, organizational, and documentation skills
- Working knowledge of networking protocols including TCP/IP, DNS, DHCP, and multicast
- Working knowledge of application protocols including HTTP, SSL, FTP, SMTP, and LDAP
- Four-year degree or equivalent in a related discipline such as information technology, computer science, business, or engineering
- Fluent in German and English
![ExtraHop](https://s4-recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/400/321/800/resized/ExtraHop2024-Logo_color_small.jpg?1707239616)
ExtraHop
ExtraHop is on a mission to protect and propagate trust by revealing the cybertruth: the truth about the attackers already inside an organization’s network, the truth about what they’re doing, and how to stop them at top speed
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