Field Technical Service Engineer

Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us are driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

Field Technical Services Engineer

Location: małopolskie, śląskie, part of świętokrzyskie voivodeship

What would be your responsibilities:

• Coordinates and performs technical service activities of medical equipment on sites in the territory including installation, repair, diagnostics, upgrades, and preventive maintenance.
• Provides consultations and all types of technical support to final users, distributors, and other commercial partners including employees of the Company, as well as conducts pre-sales support with service-related information for medical devices, additional equipment and accessories,
• Support of service for Sales Representative's
• Regularly prepares and reports plans of activities, with the teamwork of the TS coordinator
• Supports activity of service distributors, providers, as well as self-service customers on the Territory;
• Supports requests from Regional or Global teams with information related to technical activities on the territory.
• Actively represents and/or supports sales of technical services on the Territory (Spare parts; service contracts; training etc).
• Opportunity to develop as a technical trainer on a variety of devices - support to internal and external technicians.
• Supports and manages field actions, coordinate new product launches and end-of-life programs.
• Performs phone assistance to sales representatives or customers where needed.

Who we are looking for?

• University degree or equivalent technical education, electro-mechanical engineering background is a plus
• Experience as a Field Service Engineer (Medical industry preferred),
• SEP qualifications up to 1 KV is nice to have,
• Driving license cat. B,
• Excellent customer orientation; ability to provide excellent customer service to clients and customers.
• Great teammate with very good interpersonal skills and a flexible approach yet able to work unsupervised and under pressure,
• Ability to interpret data, use dedicated software, read and implement service manuals procedures).
• Ability to plan, coordinate and run time effectively.
• English written and verbal communication skills.
• Good knowledge of digital solutions (IT connectivity, basic network communication setup.
• Ability to plan, coordinate and run time successfully.
• Readiness to travel during the week and weekends within region.

We offer

• The probation period of 6 months and then for an indefinite period.
• Competitive salary, and recognition award program.
• A company culture that is based on our values: collaboration, speed, courage, and simplicity.
• Possibilities for development on a personal and professional level in one of the leading global MedTech companies.
• Package of benefits including Private medical care (Lux Med), Life Insurance, and Multisport card.
• Holiday Bonus, Annual Bonus, Newborn baby Bonus, Christmas Bonus.
• Co-financing for corrective glasses and lenses.
• Bax4U - cafeteria/lunch cards (300 PLN monthly).
• PPE program with very attractive conditions available for each employee after 3 months.
• Fully covered language courses (English or other languages according to business needs).
• Co-financing of holidays and an additional 2 days off from work annually.
• Additional extra day for a birthday!.
• Annual Award related to Company Cultural Values.
• Recommend a friend - Referral Bonus.
• Company Car.
• Great Warsaw office location - Powiśle!

Baxter is committed to supporting the need for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in person in support of our Mission.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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