FragMagenta is a chat- and voicebot, that has been supporting our customers since 2016 by solving their service questions for free, digitally and via several different entry points. It is reachable at any time via the web, the MeinMagenta App as well as WhatsApp and helps our customers with topics such as invoice, termination of contract, order, contract or move. The digital assistant furthermore helps with incidents as well as several other topics and forwards any more complex issues to an agent. Due to continuous improvement and machine learning, FragMagenta covers a wide area of topics and increasing dialog capabilities.
These are your responsibilities:
- Collaborate with the product owner and other developers to understand requirements and translate them into technical specifications.
- Design and implement scalable, robust, and maintainable software solutions for language applications and products.
- Write clean, efficient, and well-tested code using modern programming languages and technologies.
- Continuously refactor and improve existing codebase to ensure code quality and performance.
- Last Level support for Operation
- Stay up-to-date with the latest trends and best practices in software development and language technologies
- Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.
Requirements
- Programming experience with at least one modern language such as Java, JavaScript, Python including object-oriented design
- 5+ years of experience in software development (Java, Bicep/Terraform, Shell/Bash/Sql,…)
- Experience with release systems, versioning systems and CI/CD workflows and tools (Gitlab, Maven/Gradle…)
- Experience with databases (relational/non-relational)
- Deep knowledge of voice solution including (VXML, SIP, VOIP, Genesys Voice Portal, SS7, RIVR, Audiocodes SBC)
- Experience with the creation of valid and modern interaction-concepts (Call Flows, Web Apps).
- Experience with application/web server (JBOSS, Tomcat, Apache)
- Knowledge about Cloud Environments (Azure/AWS)
- Design of software solution including infrastructure and sizing
- Technologies (Spring, Spring Boot, RIVR, EJB, Rest-Services, J2E, React, JSF, Javascript)
Experience in the following is an advantage:
- Basic Cloud
- REST Service
- YAML
Deutsche Telekom IT Solutions HU
The company provides a wide portfolio of IT and telecommunications services with more than 5000 employees.
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