In this role, you will be responsible for delivering a wide range of services that are based on the Dynatrace Unified Platform, from deployment and training to long-term managed services. To ensure new consultants are sufficiently equipped for success, Dynatrace Services provides an outstanding training program that is a mix of classroom, v-learning, self-study, and in-the-field observation activities. Once training is complete, consultants are expected to represent Dynatrace in the highest professional manner, through written and oral communications, to ensure maximum client satisfaction for all engagements. You are expected to represent Dynatrace as a product expert and a trusted advisor in Digital Transformation.
Responsibilities:
- Monitor client’s critical application performance and availability
- Summarize and review performance trends in operations status meetings
- Assist client staff in the troubleshooting and root-cause diagnosis of performance issues
- Maintain and enhance dashboards and reports to meet requirements of IT and business users
- On-board additional applications for monitoring
- Mentor and train customers on the Dynatrace Platform and Best Practices *...
Dynatrace
Dynatrace exists to make software work perfectly. The Business Systems Analyst will fulfill a critical role both optimizing our analysis and solutioning of Salesforce challenges.
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