Tollfree/POTs/ Wireless Provisioner

Tollfree/POTs/ Wireless Provisioner is responsible for managing the order process which encompasses validating technical specs, documenting and processing orders including change orders and disconnection and order tracking. Provisioner’s job is to provision orders to provide high-end Telecom services to customers. Which includes placing orders via multiple Carrier systems, coordinating new service delivery and turn up with Carriers, tracking delivery milestone dates, manage, analyze and resolve order issues. Provisioner takes the overall responsibility for the resolution of all problems and changes with an order in accordance with the standard policies of the company.

Updating the Project Coordinators on a daily basis.

Coordination with Carriers to obtain DLR and FOC for orders.

Routing and Resporg of Tollfree numbers

Weekly conference calls with Carriers.

Issuing orders for POTS lines and wireless services to various Carriers

Follow up to get confirmation and completion of orders.

Dealing with Carriers for escalation to meet the SLA.

Working with Carrier Project Managers if there is a construction job or escalation required to provide the facilities and deliver the circuits on time.

Coordinating service installations/activations with Carriers and Project Coordinators to ensure successful service installations.

Function as the first point of contact for provisioning issues with Carriers.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/ or Experience:

• Working understanding of telecommunications services and concepts (including: POTS, Wireless, Tollfree, VoIP, SIP).
• Solid hands-on skills in business applications software (including but not limited to: Microsoft Office, Internet browsers, carrier portals).
• Able to be flexible to work off hours if required.
• Ability to work in a collaborative team-oriented environment.
• Good written and oral communication skills.
• Must communicate clearly and effectively with peers, customers, and management in a team environment.
• Satisfactory skills with documentation, reporting and knowledge transfer.
• Ability to research and effective organizational skills.

Physical Demands:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting, standing, and walking.

• Keyboarding/typing.
• Ability to read effectively from a computer screen, sampling device and/or a paper copy.

Working Conditions:

• Ability to work multiple tasks in a stressful environment while maintaining a positive and pleasant manner with others.
• Ability to handle a large volume of work and perform multiple tasks in a fast-paced office environment.
• Ability to work flexible hours including evenings, holidays, and weekends.