Head of Account Management and Business Performance

Today we are looking for our Head of Account Management and business performance.

Your main missions are structured around the following axes:

• Manage the relationship with our partners operators, media, content providers,
• Responsible of the performance of the services
• Continuous benchmark of the market
• Local content offer development by following the product strategy.
• Continuous optimization of customer journey while respecting the constraints of profitability, ergonomics, accessibility and regulations.
• Sales animation in collaboration with the acquisition and Marketing of the offer teams to design the best devices: Landing pages, advertising creations.
• Project management in collaboration with partner/customer teams: organization, planning and follow-up of product launches.
• Preparation of weekly/monthly/quarterly report.
• Sales follow-up with MNOs and escalation of any problems
• Management of implementation schedules
• Knowledge of operators' technical platforms is an advantage.
• Telecom billing know-how.
• Lobby operators (with the support of country managers) to ensure continuous optimization of Digital Virgo's terms and conditions.
• Monitoring project deployment with the help of DV support teams for product/service launches.

Requirements

• You are dynamic, entrepreneurial and have a good sense of relationships,
• You have a strong taste for challenges, able to manage several projects simultaneously and achieve these objectives while taking into account time constraints,
• You are organized, attentive to details, analytical and creative, able to work in a team and individually,
• You have good written and oral communication skills in English (French is a plus)
• You have a particular interest in the world of mobile telephony and digital as well as an international experience,
• You have a successful experience of at least three years in a similar position.