Senior End User Support Analyst

We are looking for a passionate and dedicated IT Support Representative (m/f/d) to join our dynamic team on-site in Graz / Austria. If you enjoy solving technical challenges, participating in global IT projects, have excellent communication skills and enjoy working in a positive and team orientated environment, then you could be the perfect fit for our company.

Your tasks

• Providing local support activities for the Global Service Desk, facilities and corporate IT functions
• Deskside, L2 support and other IT support at designated sites
• Troubleshoot and provide local support for end users
• Act as the local liaison between IT and the business
• Providing IT project support as required by the business
• Own a secondary technical skill (for example SCCM, Zscaler, Apple devices)
• Maintain internal user guides, guidance notes and technical documents
• Provide new starters with correct equipment and guided access to IT resources and ensure leaver equipment is processed correctly
• Stock control & inventory & secure hardware disposal
• Response time for escalations to Level 2 support within SLAs
• Replacement equipment available to meet SLA
• Occasionally setup and maintenance of the IT infrastructure at a basic level
• Provide vacation / holiday coverage to other in region liaisons
• Occasionally on call/standby work during scheduled out of hours IT upgrades

Requirements

• Role typically requires 5 years IT experience in a professional capacity
• Very good knowledge of Windows client software and Microsoft office
• Able to manage priorities under pressure
• Desired knowledge of networking, including Wifi, routers, switches, VPN
• Secondary technical skill (e.g. Azure AD, endpoint security)
• Excellent verbal and written communication skills– ability to convey technical information to non technical users successfully
• Experience in working in an agile organization that is fast moving and requires a can do attitude
• Experience in working across all levels of an organization
• Good knowledge of written and spoken German and English