Senior Site Reliability Engineer

Who we are

Yoco was founded in 2015, and has since processed over R100 billion in digital payments for over 400,000 businesses in South Africa. We’re breaking down barriers and unlocking economic opportunities that enable people to thrive.

We have over 330 team members across our key hubs in South Africa and the Netherlands, all with a bias for boldness, and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems together.

Our mission of making society more equal takes a variety of people, with different backgrounds and points of view, so we can keep building solutions that work for and include everyone.

Yoco is growing, and as we grow we have compelling challenges ahead of us.

Growing means we’re enabling more self-employed people and businesses to thrive every day. It also means that ambitious problem-solvers with big ideas are challenged, stimulated and will thrive at Yoco.

We don’t stop pushing, we break things to rebuild, we challenge ourselves and each other. We’re constantly evolving — and we’re doing it fast.

Grow With Us.

Your home team at Yoco:

The Cloud Operations team at Yoco forms part of our rapidly growing Cloud Engineering function. The team is responsible for ensuring that our infrastructure, cloud environments, and hosting platform are performant. The Cloud Operations team’s main goal is to drive operational excellence ensuring our customers have a trusted performant platform. Our teams are enablers and strive to provide as much autonomy as possible to the areas they support. This includes implementing the relevant guard rails to ensure engineering teams can build amazing things quickly and securely.

The role:

Working at one of the fastest-growing fintech’s in Africa means you’ll be solving interesting and unique challenges in our diverse environment. We’re looking for a talented engineer who is passionate about operations and who’s excited by the opportunity to contribute to something meaningful.

Automation is key to being able to achieve the scale that we aim for and being agile means we’re not only able to scale quickly but that we can adapt and constantly iterate.

Key Responsibilities - Operational Excellence:

• You will be responsible for monitoring and supporting cloud-based infrastructure.

• You will work closely with software developers to enable them to deploy and support their services in our diverse environment.

• You will build and extend tooling to improve the reliability, monitoring, and availability of infrastructure

• Troubleshoot and resolve infrastructure-related issues, including incident response. This includes root cause analysis.

• Maintaining automation as a first-class concept, especially around the deployment pipeline. We aim to do everything with IaC.

• Work alongside a broader team of world-class engineers, sharing knowledge and collaborating on various projects. This includes the mentoring and up-skilling of other engineers.

• Proactively identify and automate routine tasks.

• You are responsible for driving and implementing run books to improve operational efficiencies

Key Requirements:

• You have 3-5 years of experience using various monitoring technologies to support production systems.

• Experience debugging issues, identifying faults, and enhancing observability software.

• Proven production experience using Terraform to build and maintain infrastructure.

• Software engineering experience, including source code management.

• You have at least 3-5 years of experience monitoring and supporting workloads in Public Clouds (Azure, AWS, and GCP).

• You have a good working knowledge of Linux, networking, and database administration.

• You have 3-5 years of experience monitoring and supporting workloads in Kubernetes.

• You have 3-5 years of experience automating routine tasks using tools like Packer and Ansible. This includes experience in bash scripting, Python, or similar.

• Production experience deploying changes using Continuous Deployment tools like GitLab or similar.

What’s next
If you qualify for this position, and our mission and values resonate with you, please apply.
We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.

THE YOCO FORMULA

The Yoco formula is a validated approach to work and a set of behaviours that create maximum value for our customers and help us grow.

Core Values - Our way of working to create value & grow
Core Behaviours - How we show up, engage & treat each other

Join us on a meaningful journey at Yoco, and help enable our merchants to thrive through Open Commerce!

• Stay Connected
• Make Space to Explore
• Keep it Simple
• Master your Craft
• Get to know each other personally
• Say what you think
• Be courageous and focus forward
• Don’t let ego get in the way

To support this, we have built a role-based organisation where every individual is given the space to focus and develop their innate strengths. Everyone at Yoco has the opportunity to lead a project and become a specialist, enabling flexibility, collaboration and accountability at all levels. You will be working with a diverse, motivated and skilled team who will continuously stretch you as an individual. To learn more about our culture, subscribe to our Exposure Gallery.