Customer Success Manager

ABOUT US:

Founded in 2016 in Finland, Enfuce is the female-led company at the forefront of financial service, bringing payment processing into the public cloud for the first time ever. Enfuce is a global powerhouse that merges innovation, security, and top-notch expertise to craft mind-blowing modular, scalable and cloud-based payment solutions.

Holding an Electronic Money Institution (EMI) license in Europe and UK, Enfuce guarantees global scalability, and card scheme connectivity, supporting various card programs and integration with digital wallets. Enfuce’s unique no-nonsense approach helps companies, financial institutions, digital banks, governments and non-profit organizations create in record time new payment solutions that are cloud-based, flexible, scalable and secure.

Enfuce has raised €68.5 million in funding to date, from the likes of Visa, Vitruvian Partners and maki.vc, including a €45 million Series C round, which is one of the highest investment rounds raised by a female-led business.

To reach our ambitious goals and become the World’s Number One payment provider, we need you to join us as our newly created Customer Success Manager.

THE ROLE AND TEAM:

Joining our Customer Success Group your task will be to build and develop accounts by ensuring customers see demonstrable value and help them grow their businesses with our current and new services. You will be working alongside talented internal stakeholders such as the hugely successful customer on-boarding team, product and technical delivery teams, finance and commercial departments.

Your day to day:

• Build and maintain strong relationships with clients, ensuring that their needs are met and issues are resolved promptly
• Serve as the main point of contact for clients, responding to inquiries, providing updates, and ensuring that they are satisfied with services
• Work closely with sales and product teams to identify opportunities for upselling and cross-selling to existing clients
• Monitor client performance and usage of payment solutions, providing insights and recommendations for improving their experience
• Develop and maintain a deep understanding of products and services, as well as industry trends and best practices
• Collaborate with technical teams to ensure that client needs are met and issues are resolved in a timely and efficient manner
• Conduct regular check-ins with clients to gather feedback and identify opportunities for improvement

What we look for:

• At least 4 years of experience in a CSM role, preferably in the payments or financial services industry
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
• Strong problem-solving skills and the ability to think creatively to find solutions to client issuesStrong project management skills and the ability to manage multiple tasks simultaneously
• A deep understanding of the payments industry, including relevant regulations and compliance requirements
• A customer-centric approach, with a focus on delivering exceptional service and support to clients
• Fluency in English; additional language skills are a plus

WHAT'S IN IT FOR YOU?

• Be at the forefront Customer Success in a dynamic and evolving sector
• Work in an environment that values continuous improvement and innovation
• A great opportunity to be a key player in making the change in the payment industry globally, with colleagues who are the best in the world in this field,
• Plenty of room for personal growth within the company.
• Along with salary and other perks & benefits, we offer ESOP – incentives to share the success.

HOW TO APPLY?

If you feel you've got the attitude needed for the opportunity, we would absolutely love to hear from you.

Just click "Apply for this job" and leave your information - we'll contact you!