Senior Sales Executive

Role overview :

To take total responsibility for the sale of new homes and achieve reservations contract exchanges and legal completions in line with company targets on the site you are based. To maintain the presentation of the sales areas to the highest standard. To manage and develop a team of Sales Executives and to deliver the company's Customer Journey.

Role Scope:

• The Senior Sales Executive role requires the management and development of other Sales Executives.
• To attend project meetings and client meetings as and when instructed by Sales manager or in lieu of the Sales Manager
• To chair the Site Sales /Meetings on a weekly basis

Delivery

• To achieve reservations in line with the company targets.
• To achieve the best possible price for all property sales but to work within the authorised negotiation margins – Sales Executive net - as laid down by the company
• Complete reservation paperwork & Reservation Check list at reservation
• To ensure all reservations proceed to exchange contracts in line with the agreed date at time of reservation and customers are kept informed throughout the home buying process.
• To liaise with the Company's Lawyers regarding enquiries raised by Purchasers' Solicitors and to find out the answers to those enquiries via relevant personnel within the Company.
• To liaise with Solicitors to authorise the serving of notice to complete.
• Prioritising workloads and managing all daily tasks and objectives of the day of other Sales Executives.
• Inspect plot with Site Manager to ensure the plot is complete and to specification.
• To manage legal completions in line with the Company target.
• To manage home demo to the customer with the Site Manager.
• Ensure property is ready for handover and release keys once funds are cleared.
• Overall carry out the company's Customer Journey.
• To effectively manage all customers and deliver excellent customer service in line with the Customer Journey.
• Make contact with all potential customers who have registered an interest via web site, telephone calls and other methods and register on sales database.
• To optimise sales opportunities through the effective use of retrawling system.
• Pre-qualify customers in respect of affordability and individual needs, in order to negotiate effectively.
• To promote the use by customers of company approved i n d ep e n de n t mortgage brokers and solicitors in order to facilitate the achievement of contract exchange· deadlines.
• To utilise sales tools, promotions, and incentives in accordance with company procedures to maximise the selling price of properties.
• To present the product being sold, whether it be properties or optional extras, in a manner that maximises selling prices.
• Complete all necessary sales paperwork in accordance with company policy as contained in Sales Manual.
• To effectively manage and resolve customer complaints.
• Prepare weekly visitor and reservation report and send to Sales Manager and Sales Coordinator.
• Prepare weekly sales Progression Report on YourKeys.
• To research the new build marketplace within designated areas in order to be able to sell above the competition.
• To make recommendations regarding sales strategy and pricing to Sales Manager.
• Spot check the sales database and YourKeys is being used correctly on your development.
• Manage and liaise with sales agents where necessary to aid the marketing of the site. Set weekly/bi- weekly meetings.
• Ensure compliance of AML and consumer code