Customer Support Agent

We are Outbrain.

We’re one of the world’s largest content recommendation platforms, delighting audiences with engaging, personalized content recommendations while serving as the primary engagement partner and platform for the world’s top digital media companies.

Passionate about helping others solve their problems? Looking to enter the digital marketing industry? There’s an amazing career-defining opportunity to enter the digital world and gain experience from the ground up! We are looking for an easy-going, yet self-motivated Customer Support Agent with great drive and interpersonal skill to join our Global DIY Team, in Ljubljana office.

A day in the life

• Providing timely, consistent and accurate support via email and chat.
• Performing campaign setup and optimisation activities to ensure customer success.
• Supporting and implementing changes for increasing performance of Advertising campaigns
• Embracing and encouraging a culture based on teamwork and collaboration.
• Achieve team and individual growth goals and constantly work to improve the customer experience

Your first year should look like this:
In your first month, you should find your bearings, fully understand the Outbrain product and market, and become comfortable with regular client communications. After three months, you will be an expert in content marketing and you’ll have mastered our platform. You’ll be able to troubleshoot technical issues with accounts, and implement/advise for optimal campaign performance. After six months, you will serve as a resource internally and externally for any troubleshooting or optimisation tips for client’s campaigns and accounts. When you finish up your first year, you’ll be an essential part of Outbrain, and will maintain client relationships, while serving as an escalation point for any platform issue or question.

What you’ll bring

• Excellent English verbal and written communication skills - at high level – Must
• Analitycal skills and problem solving skills
• Experience in customer support or client services is a big advantage.
• Experience in digital media is an advantage.
• Previous experience with CRM software and communication platforms (Salesforce, Intercom, etc) is an advantage.
• A passion for learning new things, and spreading the knowledge.
• Ability to work in a fast-paced entrepreneurial environment and to collaborate with various departments within the company.
• Team player, passionate and get things done mindset.

More than snacks!

• Hybrid working: three days a week from the office and two from home
• Parking reimbursement
• Be part of our success with our equity program
• Expand your toolbox with our mentorship program and internal learning tools
• Pet friendly office
• Happy hours & Free lunch once a week that is cooked by renowned chef
• …and of course a fully stocked kitchen!

Please submit your CV in English.

We Recommend #LifeAtOutbrain

Outbrain is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Did you know "trust" is one of our core values? We apply this value to our day-to-day by working collaboratively on a global scale. With managers and teammates often sitting in other countries and time zones, we value communication, patience, and open-mindedness to all cultural backgrounds. We encourage all ideas, and everyone gets a seat at the table!

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups –employee-led groups in which we debate topics and drive change. From OB Green (environmental), OB WE (women empowerment), OB Good (charitable initiatives) to OB4E (diversity, equity, and inclusion), you’ll be able to share your passions with likeminded people.

Dive into the Outbrain experience via our Instagram account!

Hungry for more? Have a closer look at #LifeAtOutbrain exploring our company manifesto, Youtube channel , Outbrain Culture blog and social media channels Facebook, Instagram and LinkedIn.