Customer Support Engineer

*Salary: $80,000 - $120,000 annually*

As a Customer Support Engineer, you will be the first point of contact for our customers, providing technical support and troubleshooting assistance via phone and email. You will play a crucial role in ensuring customer satisfaction by resolving issues related to our x86 hardware products and IT solutions.

Key Responsibilities:

• Provide expert technical support for x86 computer hardware, including servers, GPUs, and networking equipment.
• Troubleshoot and resolve issues related to server performance, hardware failures, and network connectivity.
• Assist customers with Infiniband and switch configurations.
• Guide customers through the deployment and management of clusters.
• Manage and troubleshoot Linux systems and configurations.
• Create and use scripts to solve issues and help customers debug problems.
• Collaborate with internal teams to escalate and resolve complex technical problems.
• Document customer interactions and technical solutions accurately in the support database.
• Continuously update knowledge base articles to reflect new solutions and best practices.
• Maintain a high level of customer satisfaction by providing timely and effective support.
• Travel to customer sites for deployment or troubleshooting as needed.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• Proven experience in a technical support or engineering role, preferably in the IT hardware industry.
• Strong knowledge of x86 hardware architecture and server components.
• Experience with GPU configurations and troubleshooting.
• Familiarity with Infiniband technology and switch management.
• Solid understanding of network switch and router configurations.
• Proficiency in Linux system management and troubleshooting.
• Strong scripting skills (e.g., Python, Bash) for automation and debugging purposes.
• Excellent problem-solving skills and attention to detail.Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Willingness and ability to travel to customer sites as needed.
• Certifications such as CompTIA A+, Network+, or similar are a plus
• Experience with rack-level integration or testing.
• Experience in data center deployment or working with data centers.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Flexible spending account
• Commuter benefits
• Disability insurance

We also have a perfect location for all types of commuters: AMAX is located right between I-680 and I-880. Warm Springs/South Fremont Bart station and bus stops are within a 10-minute walking distance. 5 more grocery stores, 6+ coffee/tea places, and numerous restaurants within 1 mile. Feel free to try the delicious fusions or grab your daily groceries after work!

The Team

We wouldn’t be successful without our passionate team of dedicated people. We are always searching for talented individuals to join the team. As a next-gen solution provider at the heart of Silicon Valley, AMAX employees benefit from a collaborative, fast-paced work environment that features access to the most cutting-edge technology in the IT world. AMAX offers an array of job positions for ambitious minds seeking the opportunity for intellectual and career growth.

Our Commitment

AMAX is an equal-opportunity employer. We embrace diversity in our employee population. We provide equal opportunity to all qualified applicants for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.