Customer Loyalty Advisor

This role sits with one of Daisy Communications brands - XLN for Small Business

Location: Sheffield - Office based Salary: £22,308 yearly with realistic commission of £1000 per month
Monday to Friday working between: 9:00 - 18:00(37.5 hours per week)

Key Responsibilities:

• Performing outbound call activity
• Establish a suitable resolution for both the customer and the business in a timely manner.
• Identify opportunities to maximise growth and revenue through cross selling opportunities, referring where appropriate, to specialist sales teams.
• Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions.
• Increase customer loyalty and reduce churn working in synergy with other departments.
• Strong communications skills – communicating in a clear and concise manner with detailed accuracy a priority.

Requirements

• Be able to demonstrate an ability to work within a fast paced environment within a sales focussed industry.
• Competent with all Microsoft packages.
• Ability to understand, analyse and interpret data.
• Take ownership of issues and follow through to conclusion.
• Sound questioning and listening skills, being able to pinpoint the exact issue in order to gain resolution.
• Can do attitude with a flexible approach to work.