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Production Support Engineer

Hybrid
Mid-level
๐Ÿ‡ญ๐Ÿ‡ฐ Hong Kong
Support Engineer
Technology

Who You Are:

We're seeking an experienced Production Support Engineer to join our dynamic team. As a key member of our support team, you'll play a crucial role in ensuring the smooth operation of our cryptocurrency-related business lines and functions. You'll provide exceptional client support, troubleshoot complex issues, and collaborate with development teams to implement fixes and enhancements.

What Youโ€™ll Do:

  • Provide production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management.
  • Monitor system health and performance, identify and resolve issues promptly to ensure uninterrupted operations.
  • Debug and troubleshoot complex applications written in Java, and Python.
  • Collaborate with development teams to implement fixes and enhancements to improve system stability and performance.
  • Co-ordinate with global counterparts to ensure seamless follow-the-sun support.
  • Document and maintain support procedures, runbooks, and knowledge base articles.
  • Communicate effectively with clients to understand and address their support needs, provide updates on issue resolution, and ensure client satisfaction.
  • Proactively identify areas for improvement in systems and processes to enhance efficiency and reliability.

What Weโ€™re Looking For:

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
  • At least 3 years of experience in production support or related roles, preferably in the financial services industry.
  • Strong technical skills in SQL and either Java or Python.
  • Experience debugging and troubleshooting complex applications and systems.
  • Detail-oriented mindset with a focus on accuracy and quality.
  • Excellent verbal and written communication skills.
  • Ability to build and maintain strong client relationships and provide outstanding customer service.
  • Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively.
  • Fluent in English.

Bonus Points:

  • Experience working with cryptocurrency or FX trading platforms.
  • Experience working with global counterparts across time zones.
  • Knowledge of blockchain technology and cryptocurrency protocols.
  • Familiarity with DevOps practices and tools.
  • Relevant certifications in software development or IT support.

What We Offer:

  • Competitive base salary and discretionary bonus
  • Competitive paid time off
  • Company-paid health and protective benefits for employees and their eligible dependents
  • Free virtual coaching sessions through Ginger
  • Free daily snacks in-office
  • Opportunities to learn about the Crypto industry
  • Smart, entrepreneurial, and fun colleagues

*Benefits may vary depending on location.

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Galaxy

Digital asset and blockchain leader helping institutions, startups, and individuals access and navigate the crypto economy

Blockchain
Cryptocurrencies
Technology

LinkedIn

๐Ÿญfinancial services
๐ŸŽ‚2018

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