Who You Are:
We're seeking an experienced Production Support Engineer to join our dynamic team. As a key member of our support team, you'll play a crucial role in ensuring the smooth operation of our cryptocurrency-related business lines and functions. You'll provide exceptional client support, troubleshoot complex issues, and collaborate with development teams to implement fixes and enhancements.
What Youโll Do:
- Provide production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management.
- Monitor system health and performance, identify and resolve issues promptly to ensure uninterrupted operations.
- Debug and troubleshoot complex applications written in Java, and Python.
- Collaborate with development teams to implement fixes and enhancements to improve system stability and performance.
- Co-ordinate with global counterparts to ensure seamless follow-the-sun support.
- Document and maintain support procedures, runbooks, and knowledge base articles.
- Communicate effectively with clients to understand and address their support needs, provide updates on issue resolution, and ensure client satisfaction.
- Proactively identify areas for improvement in systems and processes to enhance efficiency and reliability.
What Weโre Looking For:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- At least 3 years of experience in production support or related roles, preferably in the financial services industry.
- Strong technical skills in SQL and either Java or Python.
- Experience debugging and troubleshooting complex applications and systems.
- Detail-oriented mindset with a focus on accuracy and quality.
- Excellent verbal and written communication skills.
- Ability to build and maintain strong client relationships and provide outstanding customer service.
- Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively.
- Fluent in English.
Bonus Points:
- Experience working with cryptocurrency or FX trading platforms.
- Experience working with global counterparts across time zones.
- Knowledge of blockchain technology and cryptocurrency protocols.
- Familiarity with DevOps practices and tools.
- Relevant certifications in software development or IT support.
What We Offer:
- Competitive base salary and discretionary bonus
- Competitive paid time off
- Company-paid health and protective benefits for employees and their eligible dependents
- Free virtual coaching sessions through Ginger
- Free daily snacks in-office
- Opportunities to learn about the Crypto industry
- Smart, entrepreneurial, and fun colleagues
*Benefits may vary depending on location.
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Galaxy
Digital asset and blockchain leader helping institutions, startups, and individuals access and navigate the crypto economy
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