Customer Success Manager

Summary

Pismo is seeking a Customer Success Manager (CSM) to support new and existing customers (B2B), helping to drive retention, increase user engagement, and maintain high customer satisfaction. The Customer Success Manager acts as a trusted advisor to our customers, helps communicate the value of the Pismo products, and responds to customer needs, questions, and requests.

The ideal candidate is proactive, and driven by data to anticipate problems. This person can develop a continuous and evolutive job to straighten the relationship with clients and has relevant industry experience in Payments, Card processing, and Banking and a shown ability to establish technical discussions with clients.

The CSM will meet with customers regularly to discuss business and operational challenges they may be facing, to understand their definition of success with Pismo, and to offer proactive advice on optimizing or enhancing the use of the Pismo platform.

The CSM will not personally perform projects or issue resolutions for the customer but must work closely with internal teams to seek the defined goal. Additionally, the CSM will coordinate with the Account Manager (Sales)...