Salesforce Support System Administrator

As a Salesforce Support System Administrator, you will be key to our support operations. You'll work on keeping and improving the Business Systems team's support process. Your main job is to help with troubleshooting, solving support tickets, and explaining features to our Salesforce users. You will also take charge of Salesforce administration, including customizing, setting up, and rolling out changes. You'll head up support efforts, sorting out incoming tasks, and making sure the support process meets our high standards.

The Role:

• Sales and Revenue Systems Support: Be in charge of the first step in handling incoming support tasks. Make sure issues are solved quickly and resources are used well. Use ClickUp to keep track of support work and use reports and analytics to see how well we're doing.
• Traditional Salesforce Admin: Handle customizing, setting up, and putting changes into Salesforce. Use your skills to make flows and other tools that make our work smoother. Keep our data organized and make sure users have the right access.
• Proactive Problem Solver: Look out for possible problems by checking on system health and security warnings. Put in place actions to stop future issues. Work with others to keep our systems safe and users happy.
• User Training Champion: Create great training materials and teach users often. Help everyone get comfortable with new Salesforce features. Listen to feedback to make our training and help guides better.
• Continuous Improvement Advocate: Stay updated on the latest from Salesforce and our industry. Suggest and add new things to Salesforce to help us work better. Talk with others in the Salesforce community to share ideas.
• Data Management Expert: Make sure our Salesforce data is correct. Check the data regularly, clean it up, and teach people how to put data in right. Use tools like Data Loader to move lots of data without messing anything up.
• Cross-Functional Liaison: Work with different teams to understand what they need and turn those needs into Salesforce solutions. Help tech teams and users talk to each other so that any changes we make help our business goals.

Qualfications:

• Salesforce Proficiency: Demonstrated expertise in Salesforce administration, including customization, configuration, and deployment. Strong understanding of Sales Cloud and CPQ functionalities.
• Fluent in Flow Building: You can create complex flows in Salesforce to make processes smoother and improve how users work with it.
• Tech-Savvy: You pick up new tech and systems fast. Experience with tools like LeanData, Chorus, People.ai, and Outreach is a plus.
• Analytical Thinking: You're good at looking at data, pulling out key points, and using them to make smart choices. You can suggest ways to make our Salesforce setup better and ready for growth.
• Coding Knowledge (Big Plus): If you know coding languages like Apex or JavaScript, that's a big bonus. It means you can do more with the platform.

Who You Are:

• Detail-Oriented: You have a sharp eye for detail, ensuring everything is accurate and precise in system setups and data handling. You maintain strong work management habits, such as keeping an organized inbox, tracking tasks diligently, promptly following up with users and team members, and documenting procedures.
• Big Picture Thinker: You understand the larger business vision and recognize how our tech systems support and contribute to company goals.
• Best Practices Advocate: You are committed to employing top methods and standards in system management, which keeps our business systems reliable, secure, and scalable.
• Continuous Learner: You are enthusiastic about staying current with the latest developments in Salesforce and other key technologies, always seeking to improve and enhance your skills.
• Fantastic Communicator: You are dedicated to providing our business partners with outstanding support. You excel at identifying the core of issues through clear and effective communication during problem-solving.

The preferred working hours are 4pm-12am IST.

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