Care Advocate

Maven is looking for a full-time Care Advocate to join our team to support our existing patients and practitioners, and the expansion of clients in coming months. Our Care Advocacy team is the voice of Maven, helping both providers and patients navigate digital care. As a Care Advocate, you love helping people in their times of need!

This is an entry level position on the Care advocacy team that will be focused on mastering the Maven product and the core responsibilities of the role with supervision and support.

Our Care Advocate team works remotely. We are looking for a Care Advocate who resides in Canada and is fluent in English and French. We support Maven members 24/7/365. We are currently hiring for the following shifts:

9AM - 5:30PM Local Time

As a Care Advocate at Maven, you will...

• Deliver service to our providers and patients, primarily via email/messaging, following Maven procedures and guidelines
• Conduct video appointments with members to support their goals with navigation and coaching
• Provide ongoing case management in accordance with the Maven outreach schedule
• Answer user questions about our product and provide personalized online appointment book...