Senior Site Reliability Engineer

The Role:

We are seeking a highly skilled and experienced Senior Site Reliability Engineer to join our growing team. You will play a critical role in ensuring the reliability, scalability, and performance of our critical infrastructure and applications. Beyond core SRE responsibilities, you will also serve as a key liaison across various teams, fostering collaboration and ensuring seamless operations.

Responsibilities:

Site Reliability Engineering:

• Proactively identify and mitigate potential issues impacting infrastructure and applications.
• Partner with development teams to implement best practices for building reliable and scalable systems.
• Stay up-to-date on the latest SRE trends and technologies.

Monitoring and Observability:

• Design, implement, and maintain robust monitoring solutions using tools like Prometheus and Grafana.
• Develop and configure alerts within tools like PagerDuty to ensure timely notification of potential issues.
• Analyze and troubleshoot issues using collected application and infrastructure metrics.

Incident Management:

• Lead incident response, ensuring timely resolution and minimizing downtime.
• Document and communicate incident details effectively to stakeholders.
• Conduct post-incident reviews to identify root causes and implement preventative measures.

Service Level Agreements (SLAs):

• Collaborate with product and engineering teams to define clear and measurable SLAs for our SaaS offerings.
• Establish Service Level Objectives (SLOs) for key metrics based on SLA requirements.
• Define Service Level Indicators (SLIs) to track progress towards achieving SLOs.
• Monitor SLO compliance and proactively identify potential SLA breaches.

Automation:

• Identify opportunities for automation to improve efficiency and reliability.
• Develop and implement automation scripts using tools like Python or Bash.
• Automate routine tasks and incident response workflows.

Cross-Team Collaboration:

• Act as a liaison between SRE, Product, Security, Application Engineering, and Customer Operations teams.
• Facilitate communication and information sharing across teams to ensure smooth operations.
• Work collaboratively to define and implement solutions that meet the needs of all stakeholders.

Mentorship and Knowledge Sharing:

• Mentor and collaborate with junior SRE engineers.
• Share knowledge and best practices within the team.
• Contribute to the development and documentation of internal SRE processes.

Required Skills:

• 5-8 years of experience as a Site Reliability Engineer (SRE) or related role.
• Experience with cloud platform GCP
• Proven experience with monitoring tools like Prometheus and Grafana.
• Strong understanding of incident management best practices.
• Experience with alerting tools like PagerDuty.
• Experience with scripting languages like Python or Bash for automation.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Passion for building reliable and scalable systems.

Nice to Have:

• Experience with container orchestration platforms like Kubernetes.
• Experience with chaos engineering principles.
• Experience with configuration management tools like Ansible or Chef.

What we offer:

• Remote Work Opportunities
• Flexible Work Hours