Collection Specialist

Note: This role is for Romania-based candidates only (we do not provide visa sponsorships)

About the Role:

The Collections team under Billing Operations is responsible to collect payments from the Healthcare Facilities. A Collection Specialist is responsible for ensuring that the assigned facilities pay their invoices quickly and in time. Cash is the lifeline of any company. This is a very critical role to ensure that the cash flows for the company are smooth. The Collection Specialist will reach out to the facilities through phone and email to get a commitment of payment (Promise to Pay) and ensuring that the facilities honor these commitments. The Specialist will work with the facilities and the respective internal teams to ensure any roadblocks in collecting the payments are removed. The role would require a cross-functional collaboration with Billing Disputes, Sales, Facility Onboarding, Customer Support to achieve the desired goals.

Responsibilities:

• Monitor accounts to identify outstanding debts
• Review previous data for each debt or bill
• Contact AP’s/Admins via call or email to ask about their overdue payments / upcoming dues
• Identify the root ca...