Operations Analyst

Everything happens somewhere - which is why spatial analytics is fundamental to companies trying to understand the “where” and the “why” of their business. CARTO is the leading cloud-native location intelligence platform, trusted by data scientists, data analysts and developers from companies such as T-Mobile, Mastercard, NHL, Coca-Cola and Gap to provide geospatial insights for use cases such as site selection, geomarketing, route optimization, network planning and much more.

With an exceptionally diverse team of 170 people spread across the US and Europe, CARTO (backed by Insight Partners, Accel Partners, Salesforce Ventures, Earlybird Ventures, and Kibo Ventures, among others) is changing the way companies analyze location data - making it simple to do this straight out of modern, cloud data warehouses. Redefining its category, the company has grown rapidly in recent years providing a compelling alternative to legacy GIS software.

To continue this growth, we are seeking a Revenue Operations Analyst to work with our GTM leadership team to build and iterate on our growth strategy and reporting infrastructure.

The role is remote in Spain or LATAM; you must be comfortable covering the EST timezone; working hours for this position are from 1 pm to 10 pm CET.

You will:

• Partner with Customer Success leaders to extract insights on the customers’ journey through the creation and maintenance of dashboards, views, and reports
• Partner with CS leaders to examine current processes and workflows and map out a continuous improvement roadmap that uplevels the performance and scalability of the team
• Build processes that assist the company to develop an understanding of and trust in customer health, sources of customer risk/churn, renewal forecasts and trends
• Foster and lead a data-driven culture, ensuring that decisions and strategies are based on accurate and timely data.
• Assist in the communication, enablement, and diligence of new and existing post sales processes
• Operationalize the customer journey and the track the relevant metrics for success
• Be the point of contact and subject matter expert for enabling operational excellence of the CS team. This will include training, enablement, team onboarding and documentation of customer success processes
• Work closely with CS leadership in areas such as goal setting, team performance, comp plans, staffing ratios
• Maintain and optimize CS platforms and tools for efficiency and effectiveness. The tech stack includes Vitally (other CSP experience like Gainsight is relevant), Zendesk, HubSpot, Salesforce, Looker, Slack, Productboard, Google Drive, Zapier (optional)
• Drive continuous improvement by staying abreast of industry trends, best practices, and emerging technologies in customer success operations.
• Work directly with leadership to influence CARTO’s GTM strategy.

You have:

• 6+ years of experience in Sales Operations, Customer Success Operations, Business Operations, or related roles at a B2B SaaS company
• Experience working hands-on with SFDC and a major Customer Success Platform
• Operational experience with Customer Success principles, metrics and customer journeys
• A Can-Do attitude, problem solver and analytical thinker
• Outstanding communication skills. The ability to build effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels. The ability to turn data into insights and tell the story to cross-functional stakeholders
• Exceptional critical thinking and analytical skills
• Experience employing a continuous improvement approach and strategy in a SaaS oriented Customer success function
• University degree preferred
• Interested in technology

We offer:

• Competitive compensation
• Flexible work hours in a focused but casual environment
• Growth prospects at a truly welcoming, multicultural and multilingual company
• A big vision: to help the world use location-based data to make better decisions. We believe that openness and sustainability are baked into this vision, and we’re sharing it with the world.

To Apply:

Do you feel that you don't check all of the requirements? At CARTO we believe that professional development happens through teaching and learning from your peers and managers. Even if you’re uncertain about whether you have the experience we’re looking for, please apply if this position sparks your curiosity.

A diversity of identity, perspective, and experience makes us stronger. We welcome you to apply to CARTO regardless of your background, age, gender, ethnicity, orientation, or ability.

To learn more about us, please visit our blog or follow us on Twitter (@carto) or Instagram (@cartohq).Not the right job for you? Take a look at the rest of our openings at carto.com/careers

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