- Actively monitor and manage discussions, mentions, and trends within online communities
- Support email responses and communication as requested
- Engage with online community and respond to comments and requests on TikTok, Facebook, Instagram and Twitter (within a timely fashion)
- Determine best responses based on messaging matrix, and assure social channels remain aligned with current brand messaging, look and feel
- Escalate any concerns from the community immediately and continuously relay community feedback
Requirements
- You are a rockstar… with 1+ years of relevant experience
- You are an expert in social media (TikTok, Facebook, Instagram)
- You have a flexible schedule, able to commit 8+ hours of work each week
- You are reliable, confident and an effective communicator
- You are organized, with strong attention to detail and time management skills
- You are resilient and positive in difficult situations
mllnnl
mllnnl is a collective of performance marketers and inspired creatives dedicated to building brands we believe in and supporting causes we are passionate about.
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