Site Reliability Engineer

Our systems and applications are exceedingly available and exceptionally performing at multi regional environment. We are into the business, which touch everyone’s pocket if card is being used for transaction. Those transactions are happening within fraction of milliseconds. In addition, within a second, thousands of transactions happen concurrently. Our service is not limited to one junction with a our product offering in more than 200 countries.
Security is our prior concern. We develop an environment, which is reliable for transactions happening more than a trillion in value. Millions of cyberattacks is always challenging and give us more confidence to make our environment more assured. Availability is ensuring to security. Our environments are available round the clock. As technology is changing day by day, we believe in continuous enhancement of ourselves and like to deep dive of present-day knowledge.
What are responsibilities of Site Reliability Engineer you may wonder.
Prime responsibility of Site Reliability Engineer is to make sure that environment is secure and safe. All security findings should be remediated within required resolution date defined by governance.
We do not allow outage, even for a second. If any issue happens, as owner of the environment we do the needful to make sure those environments are up and running. Root cause analysis should be within hours. We make sure that findings are remediated in Production environment after all tests and checks in lower environments.
As owner of environment, we keep track of all activities planned or happening in our environments. We are responsible for deploying new code in the environment.
We look and analyze our environment regularly. If there is a manual task, we do automation of that. We are increasing selfheal capabilities and will continue to do the same until environments become auto-heal.
If a new service is coming under our support or if migration of old environment is going to happen to new technologies, we start interaction with product developer to sketch out planning for production.
As our business is running round the clock, we work in shift and synchronize with multiple locations and multiple tracks (sub team).
We make sure that every activity is being recorded as per incident or change management process. Technical and related run books need to be prepared and shared with the team.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Requirements

Basic Qualifications

2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications

3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) in IT or Computer Science
Having 5 or more years of IT experience with expertise in DevOps, Build and release Engineering, Cloud Infrastructure and Automation, Tech & Platform support.
Ability to work as team player by collaborating with different cross functional teams.
Good written and communication skills.
Adheres to Work from Office Policy.
Great with problem solving and troubleshooting.
Ability to effectively prioritize and coordinate while multi-tasking .
Ability to learn fast and implement latest technology trends in the industry.
Good understanding of different cloud providers (AWS, GCP, Azure) and Operating models.
Core Skills on Dockers, Kubernetes, Linux.
DevOps experience with Jenkins, Ansible, Docker, Kubernetes.
Good experience in application written on GoLang and Rust and troubleshooting skillset around different system integration issues.
Implementing and Hands-on CI/CD process for seamless deployments.
Expertise in Troubleshooting applications in different middleware stack like Tomcat, Apache , Kafka , MQ, Streaming services like Flink, Spark.
Able to query BigDataSystems like Hadoop for reporting and alerting using presto/hive.
Ability to build deployment, build scripts and automated solutions using scripting languages such as Shell scripting in Bash , Java Script, Python, Other.
Good understanding of monitoring solutions like Prometheus, Splunk , Grafana.
Created the deployments, services, and ingress flows for the application setup in the Kubernetes cluster.
Participated in release level discussions and gone through the total SDLC and Agile methodology.
Support On-Call for all App-Support activities pertaining to On-prim and Cloud technologies.