Collections Agent

At Whizz, we are on a mission to revolutionize the transportation industry for delivery drivers. We believe that everyone deserves the opportunity to access reliable and convenient mobility solutions, regardless of their financial or credit history. That's why we offer a range of vehicle ownership and financing options that are designed to democratize access and drive success for our customers. Whether a driver is just starting out in the delivery industry or is looking to upgrade their current vehicle, we are here to help them achieve their goals and make their life easier. Our ultimate goal is to make transportation for delivery drivers as seamless and hassle-free as possible, so they can focus on what matters most: delivering top-quality service to their customers.

We're looking for Collections Agent to join our remote team.

Responsibilities:

• Update and maintain accurate delinquent accounts information and records.
• Prepare and provide regular reports on debt collection activities and progress.
• Adhere to all state and federal collection laws and regulations.
• Build and maintain positive relationships with customers.
• Provide exceptional customer service to maintain high customer satisfaction levels.
• Collaborate with other departments to resolve customer issues and ensure timely payment of debts.

Requirements

• 2+ years of experience in collections
• Language: English (fluent) and Russian
• Excellent verbal and written communication skills
• Ability to handle difficult customers, resolve conflicts and negotiate payment plans
• Strong attention to detail and organizational skills
• Ability to work independently and in a fast-paced environment
• Knowledge of state and federal collections laws and regulations (preferred)

Working Hours:

Monday to Sunday, (2 days off on weekdays) 9:00 AM to 8:00 PM EST.

Benefits

KPI bonuses