Operations Excellence Analyst

About Dialectica

Dialectica is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

Dialectica has been recognized as one of Europe’s fastest-growing companies by the Financial Times for 4 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace.

We believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose: Accelerate the shift to a prosperous society by empowering better decision-making.

With a global presence spanning 5 offices across 3 continents and a highly-trained team of over 1,000 employees, we are always looking for individuals who share our belief that our work transcends individual and organizational benefits, contributing significantly to the collective advancement of society. Our values serve as a mirror reflecting our culture and beliefs, defining not only who we are but also shaping how we work and what we stand for.

These values include:

• Respect
• Teamwork
• Ownership
• Growth Mindset

About the Role

As the Operations Excellence Analyst, you'll drive continuous improvement initiatives, leveraging analytics to optimize performance. Your expertise will be crucial in implementing robust management systems that enhance efficiency across the organization. You'll collaborate with cross-functional teams to streamline processes and foster a culture of innovation. If you're passionate about driving operational excellence through data-driven strategies and thrive on implementing transformational change, this role is for you. Join us to revolutionize our operations and shape the future of our organization.

Responsibilities

Lead Operational Management Systems

• Design and implement structured systems (reporting, meetings, forcing mechanisms, feedback loops, etc) to facilitate alignment, accountability and problem-solving among operational teams.
• Followup on execution of management system, assuring a virtuous OODA cycle
• Keep the system evolving to react to a changing environment.

Own Operational Analytics

• Establish and maintain analytical frameworks to track and analyze key operational metrics, providing actionable insights to inform decision-making and drive performance improvements.
• Spearhead initiatives to upskill operational teams in data analysis techniques, fostering a culture of analytical thinking and empowering employees to leverage data effectively in their roles.
• Collaborate with other analytical teams throughout the organization to share best practices, leverage expertise, and ensure alignment in data analysis methodologies and insights.

Systematize Operational Processes

• Identify best practices within operational processes and establish them across teams, ensuring uniformity and efficiency in execution.
• Continuously evaluate operational workflows to identify areas for improvement, implementing proactive solutions to enhance efficiency and effectiveness.

Drive change in the organization

• Champion a culture of continuous improvement by leading change initiatives that align with strategic objectives and enhance operational effectiveness.
• Promote the adoption of data-driven decision making and process automation.

Requirements

• Bachelor’s degree or higher in business management, economics, engineering, or equivalent
• 3+ years experience in Operations Roles (Operations Strategy, Analytics or similar). The ideal profile has had experience in a high-paced startup environment.
• Excellent interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
• Advanced Spreadsheet skills (mastery of advanced formulas, automation of reports, and data manipulation techniques)
• SQL Proficiency (data querying, manipulation, and analysis)
• Project and/or Change Management is a plus
• Proficient in English.

Benefits

• Be part of a creative, entrepreneurial and fast-paced, workplace guided by the values of transparency, diversity, quality, caring, teamwork, ownership, leadership, and constant improvement
• Learning and Development opportunities
• Sponsored health and wellbeing and team bonding activities
• Work in a collaborative, and diverse hub in the heart of Athens

Not sure if you have it all? Apply anyways because at Dialectica, we don’t believe in a “one size fits all” approach to hiring. We welcome candidates with different experiences and backgrounds.