QA Production

This role is currently available in the following shift.

Monday - Friday, 1 PM - 10 PM

• Investigate, escalate, and prioritize complex production issues
• Provide Wix users with technical solutions to their problems via email, or phone and remote control sessions if needed for complex cases.
• Understand and deliver the user’s perspective to R&D and product teams
• Work closely with the development team to deploy fixes when needed
• Collaborate with product and R&D on features and processes
• Influence the way we support users and improve processes to make sure the experience for our users is the best possible

Requirements

• A talented problem solver with 2+ years experience in customer-facing technical support or a quality assurance team
• Tech-savvy with a solid knowledge of the software development lifecycle and client-server architecture
• You have a fundamental knowledge of JS, HTML, CSS, and SQL
• You understand how HTTP, API, and DNS work
• Practical experience using browser DevTools for testing and issue investigation
• You’re a great communicator able to work with various stakeholders, from support agents to developers and product managers
• Experience with Jira, Monday, and Asana - an advantage