Staff Product Designer

About the Role:

As a Staff Product Designer for the Gusto Pro team, you’ll be responsible for defining the experience direction of a new initiative forming in Gusto Pro. You’ll be involved in the entire product development process from research to creating a vision to iterating on experiences for launch. As an early member of this team, you’ll have a lot of opportunity to influence the strategic direction of the initiative. Gusto is first and foremost customer-driven. We take pride in making informed decisions based on customer research and data while balancing short and long term technical decisions. If you are a strategic customer advocate who enjoys complex problems and crafting high quality experiences, we’d love to hear from you!

About the Team:

Our Gusto Pro team is dedicated to serving our accountant customers who rely on Gusto to support their small business clients with payroll, taxes, hiring, and more. Our mission is to help accountants be incredible partners to their clients through the support and strategic guidance they provide. By creating a platform that empowers accountants, we enable the success and growth of their firms.

Here’s what you’ll do day-to-day:

• Work with cross-functional partners in Product Management, Engineering, and Data Science to understand customer problems, key opportunities in your domain, and define both the long term UX vision and also short term releases that unlock customer value
• Collaborate with our Research, Data Science, and Customer Support teams to build a holistic understanding of customer needs, and make sure they’re shared with your teams to inform their thinking, build empathy, and inform prioritization decisions
• Advocate for great UX, inspiring your teams with a strong point of view about what’s possible and aspirational for your product area
• Hold high standards for the customer experience, including partnering with engineering partners to refine the end customer experience and ensure that what we release is bug free, performant, accessible, and responsive
• Design for how your experience fits into our system and advocate for cohesive experiences through the use of Workbench, our Design System, and other platform capabilities
• Speak clearly to tradeoffs and the “Why” behind design decisions in terms non-designers can understand and participate in
• Provide and seek feedback from other designers to always push the bar for quality
• Collaborate with designers on other teams to develop cohesive solutions for shared problems
• You’ll drive team-wide impact through mentorship, fostering a culture of growth and collaboration

Here’s what we're looking for:

• 8+ years' Product Design experience
• A builder who loves being hands on crafting high quality, high impact solutions and getting them in front of customers
• Experience designing end-to-end customer journeys from software to service
• Strong understanding of common web patterns, foundations, and the ability to discern when to innovate versus adopt existing standards
• Strong opinions loosely held and a willingness to engage in constructive debates about scope and tradeoffs to build alignment and unblock work
• Strong UX craft — you can break down complex experiences and design with consideration for all touchpoints
• Ability to embrace ambiguous situations as opportunities to create
• Passion for Gusto’s mission and the impact we can have on the world

Our cash compensation range for this role is $174,000/yr to $235,000/yr in Denver & most remote locations, and $204,000/yr to $254,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.