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Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients.
Updated
Digital User Researcher – Pensions
Home Based
Fixed term contract to June 2025
We are looking for someone to support the Pensions Customer Experience team in ensuring we have market leading digital experiences. We want to redefine how we manage our digital products and how they interact and engage with our customers throughout their end-to-end journey. We'll look to you to be a passionate advocate for great customer experiences, bringing your creative and strategic thinking skills to the team.
You will work closely with the Product Manager to understand our strategic focus and customer problems, to execute market research to give us insight on wider propositions as well as define customer testing strategies as we move through the feasibility and design phases of our build.
You will be responsible for the end-to-end flow of designing an experience which solves our customers problem, from research to wireframes for the build team to then work off.
Job title:
Digital User Researcher – Pensions
Job Description:
Responsibilities Include
What are we looking for:
About Capita Pension Solutions
At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2024 and beyond and in support of that we are seeking applications for two very important roles.
What’s in it for you?
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Home-Based - GBR
,
United Kingdom
Time Type:
Full time
Contract Type:
Fixed Term (Fixed Term)
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